If you read my previous post on this subject “How To Get A Live Person at the GA Dept of Revenue”, you know that it is difficult, but it CAN be done. Also, in that article, I recommend the following initial steps:
- File Electronically
- Check for your refund on the website
- Check the Refund Inquiry Hotline (877) 423-6711 (both the online system and the phone system update their data once every day. It is unnecessary to continue to call these throughout the day, as the information will be the same.)
So, what do you do if you have exhausted all these resources? Don’t panic.
In my previous article, I gave instruction on what to say to the agents who answer the phones on the Hotline after you press “0”.
If these methods still do not get you the information you require, you do have some options.
- You may call (404) 417-4480 – that’s a “backdoor” number that also rings into the main menu. You will undoubtedly have a long hold time, but you may be able to get an actual person to answer this phone. Be sure to get their name, direct number, and email address, if possible.
- You can also call (404) 417-4490 – this is a real backdoor that gets you to the Registration and Licensing Call Center. From here, you can tell the agent you accidentally dialed the number wrong and ask them to transfer you to an EXAMINER in Income Tax (not in Refund Inquiry).
- As a GA Taxpayer, you are entitled to speak to a live person. The Taxpayer Bill of Rights as revised in Dec 2009, ensures that you have the right to assistance from the Georgia Department of Revenue in complying with Georgia Tax Laws.
- One of the offices you have access to is the Office of the Taxpayer Advocate. The phone number for this office is (404) 417-2100. This number also reaches the office of the State Revenue Commissioner, Bart Graham. You will be unlikely to get him on the phone, but the staff in this office is very good at directing your calls to the correct resource to resolve your problem.
- The email address for the Taxpayer Advocate is firstname.lastname@example.org
If you exhaust these methods and still have no answers, please contact us at Tax Traxx and ask for our assistance. We have assisted many taxpayers get a resolution from the GA Dept of Revenue.
Next: What If They Deny My Refund Claim?